Refund and Return Policy

At Balaji Jewellers, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

1. Return Policy

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Items must be unused, unworn, and in the same condition that you received them.
• Items must be in the original packaging, including any tags, labels, and protective materials.
• Items must be accompanied by the original receipt or proof of purchase.

Non-Returnable Items

• Customized or personalized items are not eligible for return.
• Items on clearance or final sale are not eligible for return.

2. Return Process

Step-by-Step Return Instructions

1. Contact Us: Before returning an item, please contact our customer service team at [email protected] to initiate the return process. Provide your order number, details of the product, and the reason for the return.
2. Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
3. Pack and Ship the Item: Carefully pack the item in its original packaging, including all tags and labels. Write the return authorization number on the outside of the package and ship it to the address provided in the return instructions.
4. Inspection and Processing: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. You will be notified via email once your return is processed.

Return Shipping

• The buyer is responsible for paying the return shipping costs.
• Return shipping costs are non-refundable.

3. Refund Policy

Refund Eligibility

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Partial Refunds

• Partial refunds may be granted in cases where the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Refund Time Frame

• Please allow up to 14 business days for the refund to be processed and reflected in your account.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

5. Contact Us

If you have any questions about our refund and return policy, please contact us at:

Email: [email protected]

We are committed to providing you with the best possible shopping experience. Thank you for shopping with Balaji Jewellers!